ELIGIBILITY SUPERVISOR - SES - 60042178

Date: Apr 15, 2024

Location:

TAMPA, FL, US, 33612

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

Requisition No: 826289

Agency: Children and Families

Working Title: ELIGIBILITY SUPERVISOR - SES - 60042178

Pay Plan: SES

Position Number: 60042178

Salary: $1,539.00 - $2,731.48 Bi-Weekly

Posting Closing Date: 04/29/2024

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

EligibilitySupervisor – SES

This is an Internal Agency Opportunity and only qualified candidates currently employed with the Department of Children and Families will be considered.

This position is for an Economic Self-Sufficiency Specialist Supervisor – SES. This position is located in Hillsborough County. Teleworking is not an option for SES positions. Some travel will be required. Facility is a tobacco free environment.

The bi-weekly salary range for this position is $1,539.00 - $2,731.48.

The individual occupying this position is responsible determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.

EXAMPLES OF WORK PERFORMED:

• Supervise ESS Staff

• Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.

• Review and analyze error-prone and complex cases to evaluate the quality and quantity of services.

• Conduct training and mentor staff.

• Plan, evaluate, lead and guide staff towards continuous quality improvement.

Lead their team in such a manner that enhances customer service and the goals of the agency.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent people skills.

• Knowledge of public assistance program objectives and policies

• Knowledge of interviewing techniques.

• Knowledge of methods of compiling, organizing, and analyzing data

• Knowledge of applicable mainframe systems and software applications

• Excellent skills in operating a personal computer

• Ability to supervise people

• Ability to coordinate the operations and activities of a unit

• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs

• Ability to develop and deliver public presentations

• Ability to investigate complaints

• Ability to meet and deal with the public in a variety of situations

• Ability to compose documents involving technical information

• Ability to interpret and apply regulation materials

• Ability to prioritize and meet deadlines

• Ability to establish and maintain effective communication

• Ability to communicate effectively both orally and in writing

• Ability to apply ethical business practices

  MINIMUM REQUIREMENTS

• Must be a current Florida Department of Children and Families employee, And

• Have an Associate degree, or 60 semester or 90 quarter hours of college, plus two years of processing experience in the ESS program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II.)

• Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service can be substituted on a year for year basis for the required college education.

• Must be willing to travel.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market:Tampa