Microsoft Dynamics 365 is a suite of easy-to-learn and easy-to-use business solutions tailored to any market, designed for any business size, and dedicated to growing business through happy customers. The Customer Service Applications Team delivers business applications for Connected Customer Care for Contact Centers! Our team is at the forefront of digital transformation, empowering organizations to revolutionize their customer service and contact center operations through cutting-edge AI solutions and product offerings, represents a new era of applications that harness the power of data, AI, and productivity tools to deliver unparalleled experiences across all channels.

As a Principal Software Engineer in the Microsoft Dynamics Customer Service Applications team, you will work with business and AI technology leaders as well as internal business users and Partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs. As a Principal Software Engineer on the Microsoft Dynamics Customer Service Applications team, you will be responsible for implementing AI features towards a wide variety of business applications and services within Dynamics 365 products portfolio as well as ensuring they are done to meet rigorous quality standards with the result being software that is used by individuals and businesses throughout the world.

We innovate and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Envision, Design, implement, test, deploy, maintain, and improve our software components and services

• Embrace and use state-of-the-artnew AI technologies

• Participate in technical discussions and bring new ideas on the table

• Own quality of your code

• Work with Product Managers, UX Designers and Data Scientists to design and specify new features from the engineering standpoint

• Develop software that empowers customers to optimize their business processes

• Author internal tools that improve the teams’ quality and productivity

• Contribute to the positive, solution focused and creative team spirit

• Support less experienced team members in their progress and development

• Throughout your tasks, you will work closely with Program Managers and other Software Engineers tooptimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment.

Other

• Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science, or related technical discipline AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• 6+ years experience with design and implementation of enterprise-scale AI products/services 

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science or related technical field AND 10+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• Experience delivering Dynamics 365 and/or Power Platform solutions desirable 

• Effective verbal, written, and cross-team collaboration skills are essential to succeed in this role. 

• A team player and collaborator, across time zones and diverse stakeholder groups. 

• Passion for improving software quality and engineering excellence.

• Experience in developing, debugging, and supporting code in object-oriented languages and database querying languages.

• Experience with building infrastructure using Microsoft Azure technology like Service Fabric, App Service, Docker.

• Experience in developing and debugging product and test code within a micro-services architecture

Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until May 24, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .