A day in the life of...

Drive Operational Excellence

• Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non telephonic contacts.

• Provide direct support on guidelines, procedures, deep knowledge transfer on process, E2E view, status of requests, KPIs, SLAs, help chain, data standards

• Dispatch of Tier 2 queries to the right stakeholders and timely closure of tickets

Ensure Service Delivery

• Execute operational delivery of all activities pertaining to the contact centerand ensuring the execution of the Contact Center Support Model for all service lines withing the service delivery framework o

• Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.

What will make you successful...

• Graduate of a bachelors degree with good scholastic records

• Minimum of 1 year continues contact center experience

• Strong customer orientation & exceptional commitment to deliver quality service, high sense of urgency in executing operational activities

• With good interpersonal skills and can work with minimum supervision

• Can work in a fast-paced and highly demanding environment, able to handle pressures and demands from multiple customers and competing priorities

• Strong team player and able to adapt to different levels in the organization

• Proactive, keen to details, results focused, and organized

• System and process-oriented with the ability to identify critical issues

• With average written & verbal communication skills in English

• Knowledgeable in MS Office Applications

• Knowledge in SAP HR is an advantage

• Can start immediately

Benefits

• Competitive Salaries up to 14 months pay

• Rewarding career in a global setting - exposures in Asia, Oceania, Africa, and Americas

• Trainings and continuous development opportunities

• Internal career opportunities within the Nestle group

• Annual bonus (contingent to the performance of the employee and the business)

• Expanded Parental Support leave and benefits

• Access to Staff shop to avail of discounted Nestle products