Department:Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Pay & Benefits: Pay of $32.32 to $32.32 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you'll love:

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**

Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit*

Explore more Benefits you'll love: https://careers.southwestair.com/benefits

Job Summary

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Supervisors manage and train Customer Service Agents, Operations Agents, and Skycaps at our Station. This role connects with many People to ensure the assignments of various Ground Operations Teams are completed with Safety as the top priority. The Customer Service Supervisor serves as a Leader by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates.Customer Service Supervisors seamlessly pivot from one task to another as needed and are strategic thinkers that communicate effectively while leading and supporting a Team.

Additional details:

A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.

U.S. citizenship or current authorization to work in the U.S. required and no current orfuture workauthorization sponsorship available.

We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Model the Southwest Way

Guide and lead team members using SWA talent management practices to coach, develop, and engage employees

Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment

Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction

Respond to and resolve Customer questions, requests, or complaints

Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance

Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently

Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding

Work with staff planning to build bids that are in line with department's hourly goals.

Perform administrative duties daily, such as building of shif