Posting Details

Position Information

Position/Classification Title Technology Support Analyst

Working Title Technology Support Analyst

Competency Level Journey

Position Number 319986

Salary Grade Equivalent

FLSA Non-Exempt

Appointment Type Time Limited - Full Time

FTE 1 = 40 hours/week, 12 months

If time limited, duration date 09/30/2024

Department Hiring Range $35,406 - $56,426

EEO-1 Category Professionals

SOC Code 15-1151 - Computer User Support Specialists

Position Overview

Primary Function of Organizational Unit

To provide technological leadership and support for the University mission of teaching, research and service for our faculty, staff, students and alumni.

Primary Purpose of Position

This position is responsible for providing basic technical assistance in support of the teaching classrooms and labs in the academic areas across campus. This position also provided one-on-one support and troubleshooting to clients for ITS support technologies and information related to the ITS supported functions including, but not limited to, media, audio visual and Smart technologies for the NCCU community. This position will have to provide support for functions across campus and train the NCCU community to use the media, audio visual and smart technology equipment. Weekend, split-shifts and night work are required.

Required Knowledge, Skills, and Abilities

The ability to tackle ownership of tasks, to work independently, the ability to organize and follow technical procedures; knowledge of systems and equipment, in particular Apple hardware and software; ability to resolve routine and non-routine problems; customer service skills. Knowledge for MACS, PCs, media, audio visual and Smart technology equipment/software and ticketing software applications.

Minimum Education/Experience

Associate’s degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Licenses or Certification required by Statute or Regulation

NA

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Work Hours Mon-Fri 8am-5pm

Position required to work during periods of adverse weather or other emergencies No

Campus Security Authority Designated Position No

Key Responsibilities and Related Competencies

Required Competency Planning and Organizing

Duties

Organizes and follows technical support procedures to assist with resolving routine and non routine problems

Required Competency Project Management

Duties

Participates as a productive team member and recommends solutions for routine problems

Required Competency Technical Knowledge

Duties

Demonstrates initiative in solving unexpected problems associated with technological issues that arise in the day to day operations

Required Competency Technical Solution Development

Duties

Make recommendations for updating or modifying procedures. he/ she will research technology to stay abreast of technological updates and/or changes

Currently:

Candidate must make recommendations for updating or modifying procedures. he/ she will research technology to stay abreast of technological updates and/or changes

Required Competency Technical Support

Duties

Provide hardware and software troubleshooting skills; applies logical methods to solve problems; resolve routine and non routine issues and customer service issue

Required Competency Consultancy Skills

Duties

Pay attention to the customer, ask questions to help determine the necessities, make recommendations, follow through and ask questions to check satisfaction

Required Competency Other Duties as Assigned

Duties

Other duties as assigned

Posting Detail Information

Posting Number SPA01346P

Open Date 05/08/2024

Close Date 05/21/2024

Special Instructions to Applicants

Applicant Documents

Required Documents

1. Resume/CV

2. Cover Letter

3. List of References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

1801 Fayetteville St., Durham, NC, 27707 // 919-530-6334 //© 2015 NORTH CAROLINA CENTRAL UNIVERSITY

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