Job Information
ThermoFisher Scientific Executive IT Support Liaison in Carlsbad, California
Job Description
Job Title: Executive IT Support Liaison
Business Title: IT Executive Support Liaison
Reports to: Sr. Manager, IT
Group/Division: Corporate Infrastructure and Security
Career Band: 6
Job Track: Professional
Position Location: US – Carlsbad, CA
Position Summary
As an Executive IT Support Liaison, you will play a crucial role in ensuring the seamless functioning of technology and information systems for our organization's executive team. You will be the primary point of contact for high-level executives, providing them with dedicated IT support and assistance. Your responsibilities will encompass technical support, troubleshooting, communication, security, and overall technology management for executives. Most meaningfully you partner with our executive team to help assist in our mission to enable our customers to make the world healthier, cleaner and safer.
Key Responsibilities
Leverage PPI to enable constant improvement
Provide regular updates to management as requested by lead
Monitor the ticketing system and executive support dashboard to ensure assistance is provided in a timely manner
Deploy, support and tackle issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V and multifunction devices
Advise executive colleagues on technology standard processes and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations
Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful and by showing a sense of urgency and professionalism
Assisting and providing support to leadership team and executive admins leading up to and during all meetings with set up and monitoring
Requirements / Qualifications
Bachelor’s degree in a technical related subject area or previous work experience in a related field with a proven track record of success.
You have Superior work ethic
“customer first” attitude
You are innovative
You provide “white-glove” treatment to colleagues
You enjoy meeting people and building relationships with colleagues
You have a sense of urgency—but also the ability to keep your cool
You are punctual!
You are enthusiastic about learning new technologies and processes
You can work with minimum supervision and be self-motivated
You are agile at finding the right solution in any situation
Maintain adaptability
Build and document day-to-day process
Travel Requirement: <25%
Technical:
Using and supporting Windows 11, Office365 Products, Microsoft Teams, iOS devices
Experience in ServiceNow
Accessing/Analyzing Data in PowerBI
Mac Hardware/OS, PC Hardware/OS
Video Conferencing hardware
Townhall/Event Production
Dell/Mac
iPhone/iPad
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for those requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the process.
- This telephone line is reserved solely for those with disabilities requiring accessibility assistance or an accommodation when applying for jobs. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Compensation and Benefits
The salary range estimated for this position based in California is $91,700.00–$150,000.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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